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What every business website in Croatia must show by law

· 2 min read · zip

Most small businesses don’t have all the details the rules require on their site. It’s easy to fix, but first you need to know what exactly has to be there.

This is an overview to help you find your way, not legal advice. Check your own case with your accountant or a lawyer.

If you’re a sole trader (obrt)

  • Business name and type of trade
  • Owner’s full name
  • Registered address
  • The body that keeps the trade register and your registration number
  • OIB (tax number)
  • Bank and account number
  • Contact: email and phone

If you’re a limited company (d.o.o.)

  • Full company name and registered office
  • The court where the company is registered and its registration number (MBS)
  • OIB
  • Bank and IBAN
  • Share capital and whether it is fully paid
  • Names of the management board
  • Contact: email and phone

The list for a d.o.o. comes from Article 21 of the Companies Act (Zakon o trgovačkim društvima), and the contact details from the E-Commerce Act (Zakon o elektroničkoj trgovini).

For everyone: a privacy policy

If the site collects any personal data (a contact form, a booking, a newsletter), it needs a privacy policy: who processes the data, why, how long it’s kept, who else receives it and what rights people have.

For everyone: cookies

Cookies needed for the site to work don’t require consent. Cookies for analytics or advertising need the visitor’s consent before they’re set, not just a notice saying “this site uses cookies”.

If you sell through the site

An online shop has extra obligations: clear prices including VAT, terms of sale, the right of withdrawal and complaint details. That’s a separate topic.

Checklist

  1. Look at your site’s footer: are all the details above there?
  2. Is there a privacy policy, and is it linked next to every form?
  3. Do you use Google Analytics or Meta Pixel? If so, do you ask for consent?

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